Refund Policy

We stand behind the quality of our work. If we fail to deliver what was agreed in the project scope, we will make it right — through revisions, partial refunds, or full refunds depending on the situation. We believe in fair outcomes for both parties.

Project deposits (typically 30–50% of the total) are non-refundable once work has commenced, as they cover time spent on discovery, planning, and initial development. If you cancel before any work begins, your deposit will be refunded in full within 7 business days.

Payments made upon completion of a milestone are non-refundable for that milestone, as the work has been delivered and approved. If a milestone is not delivered as agreed, you are entitled to a full refund of that milestone payment or free rework at our discretion.

• ✓ We failed to deliver agreed deliverables within the timeline
• ✓ The delivered work materially differs from the agreed specification
• ✓ We are unable to complete the project due to circumstances on our side
• ✓ A bug or defect introduced by us causes critical functionality failure post-launch

• ✕ Change of mind after work has commenced
• ✕ Delays caused by late provision of client materials or feedback
• ✕ Dissatisfaction with approved work that matches the agreed specification
• ✕ Third-party service fees (hosting, APIs, domain names)
• ✕ Requests made after 30 days of final delivery

1. Email business@akatechsolution.com with subject: 'Refund Request – [Project Name]'
2. Describe the issue and reference the relevant invoice or milestone
3. We will review and respond within 3 business days
4. If approved, refunds are processed within 7–14 business days to your original payment method

All projects include a 14-day post-launch support period for bug fixes at no charge. Issues reported after this window are handled under our maintenance packages or quoted separately. Bugs introduced by third-party updates after launch are not covered under the initial project scope.